This is pretty long so Im gonna cut it for ya.
All right, so Im at work and Im trying to catch up because we just cut one of three servers on the floor and our restaurant is packed to the gills. I just received a 15 top and a 10 top at the same time. They understand that IM busy and most are just happy to get their drinks. I have this table of not to bad people and then their friends show up. The girl seems inebriated already so I put her on a 1 drink limit in my mind and her boy just seems out of it. Well H calls me and sounds like she is on the verge of tears and R is crying in the background. I beg and plead with my co-worker to let me go home, she says yes very hesitantly and I begin to run around trying to close checks and get out of there. Well in my haste I got a bit clumsy. I go to this table and ask if there is anything else I can get them before I leave. While doing this I grab their ashtray and start to put a new one down (this is a well known and practiced maneuver for me), when the new one slips out of my hand and knocks over the annoying couples' beers. This wasn't your ordinary garden variety spilling either, this was a full on drench on their laps. I immediately say Im sorry and say I will be back with something to clean it up with. I run off and explain the problem to my manager who happily comps their drinks while I grab as many napkins as I can fit in my chubby paws. I run back to sop up the mess while my manager delivers the beers, once all is said and done I start to walk off when Im grabbed by the biyatch and the following convo ensures:
Her: I propose this deal for you
Me: No proposal needed, we got your beers for you.
Her: No, I think you should get our whole tab.
Me: Right, you had two beers with me before this and I just took care of em, no tab
Her: You know I've known *insert name of owner* for quite a while and I think she would want you to take care of our whole tab.
Me: And I did 2 beers *poof* No more money owed for them
Her: You don't get it you simpleton, to you?
Me: *laughs* Im a simpleton huh? How's this for simple, one more comment like that and your cut off.
Her: But I know *insert name of owner* *whining*
Me: And so do I, if you feel this is important enough for you to waste time on, go right ahead. Tell her your woes and it will be handled that way. I don't feel that this warrants you drinking for the rest of the night for free, because mistakes happen, I apologized and made reparations, isn't that enough?
Her: But you dumped beer on me *more whining*
Me: Again, Im sorry but this is all I can and will do for you now, I shouldn't have even given you that first beer because you seemed quite toasty when you came in.
Her: I can have you fired.
Me: Feel free to plot this while you have no more liquor brought to you *turns to their friends* I will tell T to keep your tabs open as long as you don't order anything else for these guys, we know what you are drinking and if you try to order for someone cut off, you will find your supply drying up as well.
All at table: *shocked silence*two girls giggle*
Me: *steps back* Now if you will excuse me I am going to get out of here and find out what is wrong with my daughter.
Her: I will have your job for this! *starts to fume*
Me: You can have it, it would save me from having to deal with people like you, now as I said take it up with *insert name of owner* and if I am fired so be it, but remember this is all I am doing for you now and you are cut off for the rest of the night. So have a good night and T has your cc *pointing towards the cool couple there*
I walked off pissed, well because mistakes happen and they have happened while I was out eating. No biggie you move on, I don't expect anything free for this, they happen and it is a part of life. However, I was in a bit more of a frantic state because it sounded like my girls were in trouble so I was trying to get out. Not only that almost everybody in town knows one of our owners, for a couple months after I started I thought that the owners knew them as well. But when someone pulled the I know an owner and then tried to chat it up with him and walked out with our owner asking who that guy was, I take these claims less seriously now. Great I know the owner as well, but as you can see Im not someone who is in their close coterie and Im not there drinking with them so apparently, I am a CUSTOMER!
Something for free, something for free. The cry of the cheap people out there it cheeses me off.
Yes I do look for a deal, but Im not going to haggle for one unless the store has a sign that says haggling is acceptable, nor will I try to talk a price down because it is “damaged” in some way. This is my behavior and because I act like this I reward others who are patient and kind as well. As I did the other day.
I had a trainee under me during a lunch shift, and because I was the strongest server on the floor at the time I was getting slammed. 10 assort 2-4 tops where sitting and eating in my section when our manager sat a 9 top on the patio and another 2 top. No big deal, I jump on the 9 top and tell my trainee to take half the section (This was the shift where she runs the show and shows me she can run a section well, but I jumped in to help because we were so busy). I walked by saying I was going to take the 9 top, well she thought I was pointing out the 9 top and runs out there, well I have to start playing clean up in the section inside because we got 3 more tables just then. One of the tables she got drinks for hadn't give her their order, and I didn't notice they didn't have any food for a good 20-25 mins. They just sat there quietly talking and drinking their iced teas, so I book it over and apologize and get their order.
I push their food through the kitchen to get it out quick, and grab a couple of our $2.50 cards, as Im walking out of the office my manager asks who they are for and explain the whole situation to her. As I finish my story I ask if we could also get them a desert on the house. Well my manager offers to buy their whole meal, now this is my call because it is my table and for some strange reason she trusts my judgment. I instantly said yes, why? Because they were nice about the whole ordeal and they even offered to pay for the meal when my manager told them she was going to comp it. We still bought their lunch, and I got a $10 tip off of them still. Guess what the super, uber, pushy, grouchy, whining customer one table over got when she complained about the service she received. An apologetic nod, an Im sorry about that but we are a bit busy, and a $2.50 card. YES! I love my management!
So I think I need a new job or something new in my life, I think right now Im just a bit stagnant. I dunno Im really getting tired of humanity thinking they deserve the world and not being willing to do any work for it. I really dislike the fact that nobody wants to take personal responsibility now days. The violence on the TV made me do it, the voices made me do it, my prostate made me do it. Cripes people you did it and where fully aware of that fact. Man, this is an angry rant! I think I will save my bad parenting rant for later.